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Systems Operations Analyst - Macquarie Group Limited ​

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Systems Operations Analyst - ITG BFS - Toronto - Permanent

The Macquarie Group is headquartered in Australia, where we are a leading provider of a full range of investment banking, financial markets and retail financial services. Macquarie currently employs over 14,400 people in 28 countries. Macquarie's success has been characterised by a strong commitment to chosen markets and a clear focus on achieving outstanding results for our clients in those markets. Technical expertise, strong risk management and an enterprising approach underlie our activities in all areas and have enabled us to achieve a consistent record of profit and growth, delivering significant benefits to clients and shareholders.

This role is within the Information Technology Group in a team dedicated to meeting the technology needs of the Banking and Financial Services Group. The Banking and Financial Services Group is a market leader in retail financial services in Australia excelling in the provision of holistic wealth management, portfolio management and stock broking services. This group is actively pursuing opportunities to extend this success to key markets in North America, Asia, and Europe.

Our team is continuing to grow to accommodate increasing business activity in North America, Asia, and Europe. The team is staffed with client-focused, dynamic, highly motivated and achieving individuals looking for a challenge and opportunities to further enhance and develop skills and our knowledge capital.

We are seeking an experienced Systems Operations  Analyst who is excited by this challenge to:

  • Be part of an IT Operations team responsible for all aspects of maintaining the availability, integrity and operability of the production environment
  • Employ a flexible, process-driven, methodical and measured approach to working with technologies ranging through AS/400, Linux, Solaris, AIX, HP/UX, and Windows.  Familiarity with most, confident in some.
  • Diagnose and troubleshoot as part of incident and problem management
  • Work with our Architecture, Development, Testing and Program Management teams as part of our SDLC and governance frameworks
  • Ensure effective communication and cooperation with customers, vendors and other IT teams within the bank
  • Create and use scripting and SQL and stored procedures for support purposes (MSSQL, Sybase, Oracle, MySQL, Korn/Bash, Perl)
  • Review and improve operational processes, procedures, and documentation
  • Implement, configure and support Java, JBoss, and Weblogic application environments with BMC Control-M batch scheduled jobs
  • Contribute to design, implementation and planning sessions
  • Execute change and configuration management in coordination with our Service Operations and Service Transition teams.
  • Actively identify and manage risks in conjunction with our Risk Managers and risk management framework

To be successful in this role you will:

  • Have an inquisitive nature
  • Be motivated and confident
  • Possess excellent written and oral communication skills
  • Be successful as a contributor to large project teams with geographic diversity and many moving parts
  • Possess an understanding of SDLC and ITIL governance frameworks
  • Have experience in complex software development environments or enterprise-class IT production operations environments
  • Have experience with Windows, Unix (Solaris), and Linux operating systems
  • Have experience with relational database management systems (Oracle, Sybase, MS SQL Server or MySQL)
  • Have the ability to produce support scripts using tools like Shell, Perl or Visual Basic
  • Have practical experience with Windows, Unix (Solaris), and Linux operating systems
  • Be suited to challenges associated with problem solving within a complex environment
  • Be qualified in systems analysis/administration or a related study, or have equivalent experience

Preferred experience and skills:

  • Exposure to banking or financial institutions would be an advantage, other regulated environments (health care, avionics, etc.) would be considered.
  • 3-5 years experience in an IT Service Operations, Service Transition, Systems Administration or similar role.
  • Unix or Linux Experience
  • Experience with mission critical production systems
  • Practical experience with Performance Monitoring and benchmarking suites would be advantageous

Last updated on May 03, 2011