Canada DBA Job


 
 


DBA Resources
 

Search dbajobs.ca

 

IT Service and Support Consultant -Graycon Group Ltd.


More Database and SAP Jobs in Red Deer, Alberta

Graycon Group Ltd. - Calgary, Edmonton, Red Deer, Alberta; Kamloops, Kelowna, BC; Saskatoon, SK; Established in 1989 by Douglas Gray, we have grown to support over 400 small to medium-sized organizations in various industries and sectors, such as: oil and gas, manufacturing, services, investment, construction, retail and many charitable and not-for-profit organizations. Graycon is an IT consulting firm that specializes in the design, implementation, and support of all network systems. ; Past job postings: IT Service and Support Consultant; current job postings.

IT Service and Support Consultant

Location: Red Deer
Contact: careers@graycon.com

Position Overview:

Our ideal candidate is an energetic individual who prides themselves on resolving challenging business and technical issues for a wide variety of clients.  Working with a strong team you will be exposed to a wide variety of technology and client needs allowing you the opportunity to improve our client’s technology by working in a supportive, collaborative environment.  The successful candidate will support our clients through various means including over the phone, remotely and onsite while working with desktop, server, telephony and networking technologies.

You will be responsible for:

  • As a single point of contact provide an extreme customer service experience for a wide variety of clients
  • Support clients by spanning Tier 1, 2 and 3 support responsibilities including engaging external partners or vendors to remediate client support needs
  • Share knowledge and provide assistance across clients as needed
  • Maintain accurate and timely reporting of system status enabling you to propose relevant improvements to each client environment
  • Work to improve infrastructure processes
  • Develop and maintain technical materials as needed

The Required skills and experience for this role:

  • Work effectively individually or as part of a team with great interpersonal and consulting skills
  • Minimum 5 years IT experience with an emphasis on Microsoft technologies
  • Business Server Editions; Active Directory; IIS and Exchange Server
  • Experience configuring and troubleshooting a variety of virtualization products including VMWare VSphere, VMWare ESX and ESXi, Microsoft Hyper-V and Citrix XenServer
  • Experience configuring and troubleshooting Blackberry Enterprise and Professional Servers
  • Experience configuring and troubleshooting a variety of Antivirus, Antispam and Backup software packages
  • Experience configuring and troubleshooting network connectivity, including inspection of routers and firewalls
  • Strong English language (oral and written) along with good organization skills
  • The ability to research and apply knowledge effectively

Additional skills and experience that would be beneficial in this role:

  • Proficiency in one or more of the following products: Microsoft SQL Server, Microsoft SharePoint Server, Citrix XenApp
  • Previous experience working with Cisco telephony solutions and Apple computing products
  • Experience with ITIL or ISO 20000
  • Current Microsoft, Cisco or Juniper certifications
  • 4 year computer science degree or equivalent

Important attributes for joining our team:

  • Excellent communication and client service skills
  • Ability to quickly familiarize with client environments
  • Strong organizational skills with exceptional attention to detail
  • Ability to research and learn new technologies quickly and efficiently
  • Ability to effectively work on multiple responsibilities simultaneously
  • Enjoys the changing demands of technology and embraces learning and expanding their knowledge



Last updated on September 12, 2011